Legal

Overview

This Privacy Policy outlines Graphix Media's approach to data protection and privacy in compliance with applicable laws and regulations. It applies to your personal data, whether processed physically or electronically. The terms "Personal Data," "Data Subject," "Controller," "Processor," and "Processing" carry the meanings defined under relevant privacy laws. Throughout this policy, “we”, “us”, or “our” refers to Graphix Media, and “you” or “your” refers to our users and clients.

1. Who We Are

Graphix Media is a Trust registered under the I.T. Act 1882 (Reg. No. 09/2022-23) with its registered office at Unit 401, HR Complex, Kadru, Ranchi, Jharkhand – 834001. We specialize in IT and software development, offering services via our websites, mobile applications (Apps), and offline platforms.

2. Roles We Play

We act as a Data Controller when we collect and process your personal data for our own purposes. We act as a Data Processor when processing is done on behalf of another entity (Data Controller).

3. Our Commitment

We are committed to safeguarding your privacy and maintaining transparency in how your personal data is handled. Our data protection practices are continuously reviewed to ensure compliance with prevailing privacy laws.

4. Information We Collect

We collect and store information you provide, as well as data collected automatically when you interact with our platform.

• Information You Provide: Name, email, phone number, address, date of birth, profile picture, payment details, and more.
• Information We Collect Automatically: Cookies, device identifiers, location data, usage patterns, etc.
• Information from Other Sources: Updates from third-party partners like couriers and payment processors.

5. Categories of Personal Data

We may process the following categories of personal data:

• Contact details (name, email, phone number, address)
• Financial and transaction details (bank info, card number)
• Technical and device information
• Location data and communication metadata
• Usage data related to site/app interaction

6. Purpose of Data Collection

Your personal data is used to:

• Provide and improve our services
• Process payments and handle transactions
• Send updates and promotional offers
• Personalize your user experience
• Perform analytics, fix errors, and enhance security
• Display interest-based advertising

7. Lawful Basis of Processing

We process your data based on one or more of the following legal grounds:

• With your explicit consent
• To fulfill contractual obligations
• To comply with legal obligations
• For our legitimate business interests
• To protect vital interests of individuals

8. Cookies and Tracking

We use cookies, permissions, SDKs, and other tracking tools to improve user experience and gather analytics. Mobile apps may request permissions for location and device access to provide certain functionalities.

9. Data Sharing and Disclosure

Your personal data may be disclosed to third parties under lawful circumstances including:

• To deliver products or services
• To comply with legal or regulatory obligations
• For fraud prevention and dispute resolution
• To advertising and analytics partners
• To law enforcement or government authorities when required

10. Data Security

We implement physical, technical, and administrative safeguards to secure your personal data. All data is protected using encryption, secure access protocols, and constant monitoring for vulnerabilities. We also ensure third parties meet similar security standards.

11. Data Retention

We retain personal data for as long as it is needed to fulfill legal, regulatory, and operational requirements. Once no longer needed, we delete or anonymize the data securely.

12. External Links

Our platform may contain links to third-party websites. This Privacy Policy does not cover those sites. We encourage users to review the privacy policies of any external websites they visit.

13. Your Rights

You have rights regarding your personal data, including access, correction, withdrawal of consent, and deletion (where applicable). You can contact us to exercise these rights.

14. Grievance Officer

In accordance with the IT Act 2000 and Consumer Protection Act 2019, the designated Grievance Officer is:

Email: admin@graphixmedia.net

15. Contact Us

For questions or concerns about our privacy practices, you can contact us at: admin@graphixmedia.net