Casestudy Detail

We developed a custom Complaint Management Software for Bokaro Steel Limited to streamline internal grievance handling across departments. The system allows users to submit complaints, track real-time status, and receive automated updates. It includes role-based access, escalation workflows, and detailed reporting features - ensuring faster resolution and improved transparency.

• User-friendly complaint submission form

• Role-based login (Admin, Department, User)

• Unique complaint ID generation

• Complaint category and priority selection

• Real-time status tracking (Open, In Progress, Resolved, Closed)

• Email notifications on complaint updates

• Admin dashboard with complaint statistics

• Escalation system for unresolved complaints

• Document and image upload support

• Activity log and complaint history

• Data export in Excel/PDF format

• Mobile-responsive interface

• Secure login and data protection

• Successfully deployed a centralized complaint handling system across departments

• Reduced average complaint resolution time through automated workflows

• Improved transparency with real-time status tracking and audit trails

• Enabled seamless communication with email alerts and escalation logic

• Enhanced efficiency by eliminating manual tracking and paperwork

• Achieved high user adoption with an intuitive, mobile-responsive interface

• Generated actionable insights through dynamic reporting and data export features

• Strengthened internal accountability via role-based access and logs

• Delivered a secure and scalable system tailored to BSL’s organizational needs

• Data Accuracy & Migration:
  Challenge: Converting old paper-based student records into the digital format.
  Solution: Designed a custom data import tool with validation and cleanup processes.
• Multi-Level Access Control:
  Challenge: Avoid data overlap or unauthorized edits by users.
  Solution: Built a robust role-permission matrix system to segregate user capabilities.
• Result Processing Delays:
  Challenge: Manual calculation and error-prone result entries.
  Solution: Developed an automated grade calculation engine with real-time preview and bulk upload.
• Remote Coordination with Staff:
  Challenge: Training university staff remotely during initial rollout.
  Solution: Provided video tutorials, PDF user guides, and live remote sessions to ease the transition.